Rules/FAQ

POOL RULES REC FAQs
The Highlands Rec District pool rules are provided for your health and safety and must be enforced by the employees.  Patron cooperation and assistance is appreciated.



If you can’t find answers to your questions here, feel free to call our office during normal business hours.

General Rec Info
Registration Fees
Payment Information
Enrollment, Changes, Cancellations, & Refunds
Privacy Policy
Rentals
Pool
Childcare
Tennis
Photos

General Rec FAQ Back to top

Where are you located?
1851 Lexington Avenue San Mateo off of Highway 280/Bunker Hill Drive.

What are your office hours?
9am-5pm M-F. Our offices are closed on major holidays. The Pool is open on most holidays, typically with Saturday hours.

What is your Tax ID number?
30-0783448

Are you part of San Mateo Parks and Rec?
No. We are a Special District in unincorporated San Mateo County. Highlands Residents pay property tax to support HRD. Remember, Highlands residents pay a non-resident fee for City of San Mateo Park & Rec activities.

How do I become a member of the Highlands Rec Center?
The only memberships we offer are pool and fitness memberships. Residents and Non-Residents can purchase a pool membership, which includes a fitness membership. Residents can also choose a stand-alone fitness membership.

Do I have to be a member to use the Rec Center?
No, but there are fees for most activities. Some activities are open only to Residents (e.g., tennis court keys), but most are available to Residents and Non-Residents.

What determines if you are a Highlands Resident?
Your street address determines whether you a portion of your property tax supports the district. The Rec District is smaller than the Highlands School District.

How big is the Highlands Rec District?
Population: approx 2500 residents, 800 homes. The Rec Center sits on a 3.5 acre site. The Rec also manages 42 acres of open space in the District.

What is CSA 1?
County Service Area 1 – This encompasses unincorporated San Mateo County, including the Highlands.

What is the HCA?
Highlands Community Association. This is the homeowners’ association for the Highlands neighborhood. The HCA and HRD often work together, but they are separate organizations with separate Boards of Directors, funds, budgets, bylaws and objectives.

Do you provide childcare for classes held at the Rec Center?
There is no childcare available during adult classes. However, we offer all day childcare and after school childcare. Children in these programs are able to attend all sorts of classes offered by the Rec.

What is the District’s Health Policy?
The District is committed to ensuring the safety of all patrons. Please see our Health Policy for further information.

REGISTRATION FEES Back to top

How do I register and pay for classes?
You may register in person, online or by phone. We accept M/C, Visa, Discover, AmEx, Checks, Cash, automatic bank withdrawals (ACH) and Highlands Recreation Center gift certificates and gift cards. Registration is complete and enrollment is ensured only when class fee is paid in full.

Do I have to pay the “transaction fee” every time I register?
Yes, but you may combine several class registrations into one transaction.

What is the transaction fee for?
This non-refundable fee covers banking fees and administrative costs.
Can you store my credit card information for my monthly fees? At this time, we cannot do so. Thus, ACH, (automatic deductions from your bank account for monthly fees) which is done directly with the bank, is recommended, and only has a $2 transaction fee each month.

PAYMENT INFORMATION Back to top
  • We accept payment in cash, check, VISA, MC, AMEX or Discover or, for ongoing monthly charges, by automatic bank withdrawals (ACH payments). No more than 3 months of payment may be made by credit card.
  • A $5 nonrefundable transaction fee is added to each registration. You may enroll in multiple classes in one registration.
  • Monthly automatic bank account withdrawals (ACH) only require a $2 nonrefundable transaction fee.
  • A $20 service charge will be incurred on a returned check.
  • A $20 fee is charged for stop payment and re-issuance of a refund check.
  • A  late fee is charged .
ENROLLMENT, CHANGES, CANCELLATIONS, & REFUNDS  Back to top
  • Classes are filled on a first come, first served basis. ** your enrollment is ensured only when class fee is paid in full.**
  • In the event that enrollment does not meet minimum requirements, the HRC may cancel the class. The HRC will notify registrants and class fees will be refunded.
  • Please note: Prices are subject to change without notice.
  • Participants may transfer between classes, space permitting, prior to the 2nd class meeting.
  • Participants in seasonal and aquatic programs may cancel enrollment prior to the 2nd class meeting and receive a prorated credit or refund of class fees, less a $5 administrative fee. No credits or refunds are given after the 2nd class meeting.
  • GROUP SWIM LESSONS ONLY: If cancelling enrollment more than 1 business day before the beginning of the session and NOT enrolling in another session at that time, you may receive full district credit or a credit card refund, less a $5 administrative fee.
  • SUMMER CAMPS ONLY:  The District will refund prepaid camp weeks prior to the start of the scheduled week, less a $50 per child, per week fee.  No refund is given once the camp week has begun.
  • If waitlisted, registrants will be notified if space becomes available. For some programs, we must receive a response by 10am the following business day or the space will be offered to others.
  • Credits can be applied to any program at the Rec, and will avoid additional transaction fees.
  • Credits must be used within one year of issue.
  • If enrolled in an ongoing monthly program, payments are due at the beginning of the month to avoid a late fee.  ASP/ IN CROWD:  $25 late fee after 5th business day.  EEC:  $15 late fee after 1st business day.  SWIM TEAM:  $15 late fee after 5th business day.  
  • If enrolled in our ACH payment program, cancellation or changes must be received by the 15th of the month prior to the ACH withdrawal. *For EEC, ASP & In Crowd see the Director.
PRIVACY POLICY Back to top

Personal information collected by Highlands Recreation District and our website is stored in secure operating environments that are not available to the public.  Highlands Recreation District will secure your personal information regardless of where and how we process or store your data.  We do not collect or retain any information other than that necessary for us to provide our services to you.  We do not share or sell your information to any mailing lists or third parties.

Do you rent out your facilities?
Yes. Info is available on website. Pricing is on the Rental Application Form. For pool rentals, contact Tricia (tricia@highlandsrec.ca.gov). For facility rentals, contact Jeff (jeffs@highlandsrec.ca.gov).

Do I need insurance?
Yes, you can either get this through your homeowner’s/ renter’s insurance or you can purchase insurance from the Rec for your event. It’s cheaper for you to get your own coverage.

How big is the pool?
Six lanes/25 yards/diving well/baby pool/slide. It is not an Olympic size pool.

What is the pool temperature?
83 degrees. The pool is domed in winter.

What are the pool hours?
Pool hours vary, depending on day of week and season. They are listed inside front of Activity Guide and on the website home page. Note: To ensure the safety of our patrons, there may be occasions when we must close the pool on short notice. We apologize for any inconvenience such closures may cause.

How do I know what swim lesson level is right for my child?
Please see the website for descriptions of our group lesson levels. Or, feel free to call the Aquatics Supervisor at 650-341-4251 for assistance in placing your child in the appropriate level.

How do private lessons work?
We have a private lesson coordinator who will work with you to identify an instructor and a class schedule that will work for you. Our private lessons are very popular. Please be patient if there’s a waitlist. Or, consider joining a group lesson until privates are available.

How do I try out for swimteam?
Email the Coach Zach at swimmingwolfe@yahoo.com to arrange a try out time.

CHILDCARE Back to top

What are the hours for ASP?
Hours correspond with the Highlands Elementary School Schedule. The program closes at 6pm. During the Summer/Spring/Winter Camp it’s 7:30-6:00pm

How can I get information on your Early Education Center?
Please contact Rebecca Hitchcock, Early Education Director at rebeccah@highlandsrec.ca.gov. She can answer all pricing, availability and activities questions.

What time do the tennis court lights come on?
Lights can be turned on at dusk. They will automatically shut off at 8:30.

How do I get a key for the tennis court?
Only Highlands Residents may purchase a key. The cost is $20.

Is the tennis court open to the public?
No. However, a Resident with a key may invite non-residents.

The Highlands Rec Center often photographs programs for use in publicity materials. By being present during these activities, you consent to use of your OR YOUR DEPENDENTS’ appearance or likeness by the Highlands Recreation Center and its licensees, designees or assignees, in all media, worldwide, in perpetuity. If you have questions about such use, please contact the Highlands Recreation staff.